Refund policy

We value your satisfaction with our products. Please note that due to our reliance on third-party shipping services, our merchandise is considered final sale once shipped. However, we are committed to ensuring that you receive your order in excellent condition. 

Damaged or Incorrect Orders: If your order arrives damaged or incorrect, please contact the shipping carrier directly as they are responsible for these issues. We recommend retaining all original packaging, as it may be needed for your claim.

Assistance with Shipping Issues: While we are not directly responsible for shipping-related damages or losses, we understand the inconvenience it can cause. Our customer service team is available to assist you in navigating the claim process with the carrier. t2happy@MelaninSerendip.co

Review Before Purchase: We encourage you to review this policy thoroughly before completing your purchase to understand the terms fully.